
There's Always a Way,
here are Links to your first step.
Emergency Assistance - ECDSS
460 Main Street
2nd floor Buffalo,NY 14202
Emergency Assistance
716-858-6265
Main Phone
716-858-8000
http://www2.erie.gov/socialservices/
Families in Transition - EPIC's Parenting Program
1000 Main Street
Buffalo, NY 14202
Registration Line
716-332-4128
Fax
716-332-4100
Compliances - Courts, Preventive Services
716-332-4127
Renee Perry
716-332-4180
Primary Services
Parenting Skills Classes, Court Ordered Parenting Programs
http://www.epicforchildren.org/
Topic Discussion Support Group - STMOTW
737 Delaware Avenue Suite101
Buffalo, NY 14202
Main Phone
716-984-8375
http://www.savethemichaels.org/
Primary Services
Drug Use Disorder Support Groups, Families/Friends of Individuals With an Alcohol Use Disorder Support Groups, Families/Friends of Individuals With a Drug Use Disorder Support Groups, Alcohol Use Disorder Support Groups, General Addictions/Substance Use Disorder Support Groups
Restoring Family Links - American Red Cross
786 Delaware Avenue
Buffalo, NY 14209
Main Phone - Buffalo Office
716-886-7500
Fax
716-878-2345
International Services Information
716-878-2371
Primary Services
Foreign Disaster Services, Missing Persons Location Assistance, Disaster Survivor Inquiries
Strengthening Families Program - ECCPASA
2253 Main Street
St. Mary's School for the Deaf
Buffalo, NY 14214
Karen Oliver
716-831-2298
Mary Carroll
716-831-2298
Primary Services
Parenting Skills Classes
Description
Family-based education for communication, bonding, discipline and interaction.
Hours
Monday-Friday, 4:30pm-7:30pm.
Eligibility
Parents with children between the ages of 5-15.
Gateway Longview Behavioral Health Clinic
10 Symphony CircleBuffalo, NY 14201
http://www.gateway-longview.org
Central Intake
716-783-3100 x3221
Primary Services
Child and Adolescent Psychiatry, Adolescent/Youth Counseling, Anger Management, Juvenile Delinquency Diversion Counseling, Mental Health Screening, Infant and Early Childhood Mental Health, Child Abuse Counseling, Child Sexual Abuse Counseling, Counseling for Children Affected by Domestic Violence, Truancy Counseling, Psychiatric Medication Services
Transgender Health Initiative - Pride Center of WNY Inc
206 South Elmwood Avenue
Buffalo, NY 14201
WhoWereHereFor/TransgenderPeople
Main Phone
716-852-7743
Fax
716-541-0673
Primary Services
Specialized Information and Referral
OnTrack@BestSelf
430 Niagara Street
Buffalo, NY 14201
Program Director
716-566-6188 x413
Fax
716-551-0891
Primary Services
Psychiatric Case Management, Child and Adolescent Psychiatry, Adult Psychiatry
Positive People and Positive Families Program - VLP
438 Main Street 7th Floor
Buffalo, NY 14203
Nikole Winn
716-847-0662 x315
Fax
716-847-0307
Primary Services
Child Custody/Visitation Assistance, Child Support Assistance/Enforcement, Comprehensive Family Law Services, Eviction Prevention Legal Assistance, General Benefits Assistance, General Legal Aid, Legal Representation, Name Change Assistance, Unemployment Insurance Benefits Assistance, Bankruptcy Assistance, Will Preparation Assistance, Club Membership Discrimination Assistance, Customer Service Discrimination Assistance, Education Discrimination Assistance, Employment Discrimination Assistance, Health Care Discrimination Assistance, Housing Discrimination Assistance, Living Trust Preparation Assistance, Divorce Assistance, Advance Medical Directives, Ex-Offender Legal Assistance, Tenant Rights Information/Counseling
Resource Center for Patients and Families - Roswell Park Comprehensive Cancer Center
Elm & Carlton Streets
Main Hospital, 1st Floor
Buffalo, NY 14263
Martha Hickey, Resource Center Coordinator
716-845-8659
Primary Services
Wigs, Specialized Information and Referral, Disease/Disability Information
Description
A cancer support, information & referral center.
Buffalo Home Visiting Program - Buffalo Prenatal Perinatal Network
625 Delaware Avenue Suite 410
Buffalo, NY 14202
Main Phone
716-884-6711 x240
Fax
716-884-7734
Michele Alley, Data Manager
716-884-6711 x201
Primary Services
Prenatal/Postnatal Home Visitation Programs
Parent Support Group - STMOW
737 Delaware Avenue Suite 216
Buffalo, NY 14209
Main Phone
716-984-8375
Primary Services
Parent Support Groups, Families/Friends of Individuals With a Drug Use Disorder Support Groups, Families/Friends of Individuals With an Alcohol Use Disorder Support Groups
Description
Parent Support Group is for parents who have a child in recovery or in active addiction.
Community Parent & Child Bonding Program (CPCB) - Family Help Center
Family Help Center
60 Dingens Street
Buffalo, NY 14222
CPCB Direct
716-436-6787
Family Help Center
716-822-0919
Primary Services
Child Development Classes, Developmental Screening, Parenting Skills Classes, Parent/Child Activity Groups, Home Based Parenting Education
Evergreen Health
206 South Elmwood Avenue
Buffalo, NY 14201
Main Phone
716-847-2441
Primary Services
Nongovernmental Agency Departments
Description
Health Services
BestSelf Behavioral Health Inc - Homeless Services
1050 Niagara Street
Buffalo, NY 14213
Nadia Pizarro, Program Director
716-856-9711
Fax
716-856-5614
Central Intake
716-884-0888
Primary Services
Homeless Permanent Supportive Housing, Street Outreach Program
Niagara Falls, Williamsville, Lockport Sites
Healthy Families Niagara - Pinnacle Community Services
1522 Main Street
Niagara Falls, NY 14305
Main Phone
716-285-6984
Fax
716-285-0831
Primary Services
Prenatal/Postnatal Home Visitation Programs
Gay Straight Alliance Niagara
1522 Main StreetNiagara Falls, NY 14305www.glyswny.org
GLYS
716-855-0221
Primary Services
Gay Straight Alliances
Description
Provides a supportive environment for youth who are gay, bi, transgender, or questioning and their allies.
Offered by GLYS and Children & Families of Niagara.
Center for Elder Law & Justice - Niagara County Office
175 Walnut Street Suite 1
Lockport, NY 14094
elderjusticeny.org
Ilene Ruiz, Staff Paralegal
716-878-9287
Deaf Support Services - MHPC
140 Genesee Street
Lockport, NY 14094
Jeanette Grimaldi, Facilitator
716-402-5508
Primary Services
Sign Language Instruction, Health/Disability Related Support Groups
Hotline: 866-331-9474
Service Area: Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans, & Wyoming Counties
National Domestic Violence Hotline
Hotline: 800-799-7233
TTY: 800-787-3224
Service Area: United States
New York State Domestic & Sexual Violence Hotline
Hotline: 800-942-6906
Service Area: New York State
RESTORE Sexual Assault Services & Wyoming County Domestic Violence Project
Hotline: 800-527-1757
Service Area: Wyoming County
Salvation Army Domestic Violence Rape Crisis Program
Domestic Violence Rape Crisis Hotline: 800-252-8748
Service Area: Chautauqua County
Victim Services - Cattaraugus Community Action
24-Hour Crisis Hotline: 888-945-3970
Service Area: Cattaraugus County
Niagara County Veteran's Services
111 E Main St # 200
Lockport, NY 14094
Phone: (716) 438-4090
http://www.niagaracounty.com/Departments/Veterans-Service-Agency
Veterans One-stop Center of
Western New York
1280 Main St floor 2
Buffalo, NY 14209
Phone: (716) 898-0110
American Legion
655 New Rd
Swormville NY 14051
Phone: (716) 688-9011
Veterans of Foreign Wars
216 E Center St
Medina, NY 14103
Phone: (585) 798-3618
Batavia VA Medical Center
222 Richmond Ave
Batavia, NY 14020
Phone: (585) 297-1000
https://www.buffalo.va.gov/locations/batavia.asp
American Legion
6525 Ward Rd
Sanborn, NY 14132
Phone: (716) 731-4712
US Veterans Affairs Department
2875 Union Rd
Cheektowaga, NY 14227
Phone: (716) 681-1532
Veterans Outreach Center
447 South Ave
Rochester, NY 14620
Phone: (585) 546-1081
https://veteransoutreachcenter.org/
American Legion
9 Eckerson Ave
Akron, NY 14001
Phone: (716) 542-4206
https://www.akronnylegion.org/
Disabled American Veterans
130 S Elmwood Ave #620,
Buffalo, NY 14202
Phone: (716) 857-3354
BryLin Outpatient Substance Use Disorder Clinic
531 Farber Lakes DriveSuite 202
Williamsville, NY 14221
Main Phone
716-633-1927
Primary Services
Court Ordered DUI Evaluations, Families/Friends of Individuals With an Alcohol Use Disorder Support Groups, Families/Friends of Individuals With a Drug Use Disorder Support Groups, Adolescent/Youth Counseling, Comprehensive Outpatient Drug Use Disorder Treatment, Relapse Prevention Programs, DUI Offender Programs
Niagara County - Department of Health
5467 Upper Mountain Road
Lockport, NY 14094
http://www.niagaracounty.com/health
Main Phone
716-439-7430
Administration
716-439-7435
Primary Services
County Government Departments/Offices
Children's Mental Health Program - Lockport - Catholic Charities
300 Bewley Building12 Market StreetLockport, NY 14095
Main Phone
716-478-0315
Fax:716-478-0338
Intake
877-448-4466
Primary Services
Child and Adolescent Psychiatry, Child Guidance, Adolescent/Youth Counseling
Family & Children's Services of Niagara
41 Main St #202, Lockport, NY 14094
Phone: (716) 433-6019
Services Available
Passage House Domestic Violence Services
Passage House – A 15-bed confidential shelter for survivors of domestic violence and their children (24/7 access)
24-Hour Confidential DV Hotline 716-299-0909
Counseling and Support Groups – Free counseling for survivors of DV, both non-residentially and residentially
Community Advocacy Project – Community outreach providing intense advocacy to DV clients to link them with the services they feel will improve their safety, social and emotional well-being
Women as Defendants Group – For women who are abusive in intimate relationships (court mandated).
Parenting Services
Healthy Families Niagara – In-Home visiting program for expecting parents and parents of newborns that provides education and support
Fatherhood Initiative – Parenting education and support for dads.
Group Services – Parenting workshops and other topic-related groups related to parenting.
Parent Empowerment Program (PEP)
– Referrals from Niagara County Department of Social Services
– Under contract to parents receiving mental health services through our CORE Program
– Community groups
Youth Services
Casey House – 12 bed, co-ed emergency shelter for homeless youth ages 12 – 17 (24/7 access).
24-Hour Hotline for Runaway / Homeless Youth 716-285-7125
The CRIB Maternity Group Home – For pregnant and/or parenting youth ages 16 to 21 who are homeless (maximum occupancy 10).
LEAP Transitional Services – For youth ages 16 to 21 – community-based services to help young adults become independent and self-sufficient including residential and educational assistance, counseling, job hunting/interviewing skills, assistance with social services and medical assistance.
The CORE Program
Care Management for Adults and Children – Helping individuals navigate, learn about services and get connected to the services they need to love in the community successfully and reach their goals.
Outreach Services – The outreach care manager can meet with individuals to assess their current needs and point them in the right direction.
Office Locations
Niagara Falls • 1522 Main Street • (716) 285-6984
Lockport • 57 Canal Street, Suite 102 • (716) 433-6019
Some Helpful Web Links
Substance Abuse and Mental Health Services Administration www.samsa.gov
National Alliance on Mental Illness www.nami.org
National Mental Health Association www.nmha.org
Depression and Bipolar Support Alliance www.dbsalliance.org
Mental Health America Screening
Tools
www.mentalhealthamerica.net/mental-health-screening-tools
Domestic Violence Hotline - Pinnacle Community Services
24-Hour Domestic Hotline: 716-299-0909
Service Area: Niagara County
Domestic Violence Hotline - YWCA of Niagara
Hotline: 716-433-6716
Service Area: Niagara County
HOMELESS/RUNAWAY YOUTH HOTLINES
Hotline: 716-886-0935
Service Area: Erie County
Safeline: 800-786-2929
Service Area: United State
Child Protective Services - ECDSS
Appletree Business Park 2875 Union Road, Suite 356
Cheektowaga, NY 14227
http://www2.erie.gov/socialservices/index.php?q=child-protective-services
NYS Child Abuse Hotline
800-342-3720
Helplines & Hotlines
MENTAL HEALTH, SUICIDE, & CRISIS INTERVENTION HOTLINES
24-Hour Crisis Services - Niagara County
Hotline: 716-285-3515
Service Area: Niagara County
AVOW - Aid To Victims or Witnesses Program
Toll-Free 24-Hour Hotline: 888-945-3970
Service Area: Allegany & Cattaraugus Counties
24-Hour Helpline: 585-283-5200
Service Area: Orleans & Genesee Counties
Crisis Hotline - Genesee County Mental Health Services
Crisis Hotline: 585-344-1421 (8:30am-5pm)
(After hours, call the Care + Crisis Helpline; see above)
Service Area: Genesee County
24-Hour Hotline: 716-834-3131
Addiction Hotline: 716-831-7007
Service Area: Erie & Chautauqua Counties
24-Hour Helpline: 800-724-0461
Kids’ Helpline: 877-543-7400
Service Area: Chautauqua County
Kids' Helpline - Crisis Services
Hotline for Children & Families: 716-834-1144
Toll Free Hotline: 877-543-7400
Service Area: Erie County
SUBSTANCE USE DISORDER HOTLINES
Hotline: 716-831-7007
Service Area: Erie County
HOPEline - New York State Office of Alcohol and Substance Abuse
HOPEline: 877-846-7369
Service Area: New York State
Inpatient Chemical Dependency Program - UPMC Chautauqua WCA
Chemical Dependency Info Line & Intake: 716-664-8620
Service Area: Cattaraugus & Chautauqua Counties
Addict 2 Addict Hotline: 716-836-2726
Service Area: Erie County